REFUND POLICY

Exclusively You Facial Clinic

At Exclusively You Facial Clinic, we are committed to providing high-quality, professional treatments. Due to the nature of our services, the following refund policy applies:

Treatments

We do not offer refunds on treatments once they have been carried out.

Results vary between individuals, and outcomes cannot be guaranteed. A consultation is provided prior to treatment to ensure suitability and understanding.

Deposits

All deposits are non-refundable.

Deposits secure your appointment and may only be transferred to another date if at least 24 hours’ notice is given.

Cancellations & No-Shows

Appointments cancelled with less than 24 hours’ notice will be charged 100% of the treatment cost.

Failure to attend your appointment (no-show) will also result in a 100% charge.

Prepaid Treatments / Courses

Prepaid treatments or courses are non-refundable once purchased.

Unused sessions may be honoured within the agreed timeframe but cannot be exchanged for cash.

Products

We do not offer refunds on skincare products unless faulty.

If a product is found to be faulty, please notify us within 7 days of purchase.

Adverse Reactions

All treatments are subject to consultation and aftercare guidance.

If you experience any concerns following treatment, please contact us as soon as possible so we can assess and advise. Refunds will not be issued, but appropriate support will be provided where necessary.

Change of Mind

We do not offer refunds for change of mind on treatments, deposits, or prepaid services.

If you have any questions regarding this policy, please contact:

Exclusively You Facial Clinic
📧 hello@exclusivelyyou.uk
📞 07944527021